- FAQs
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If you can't find what you are looking for, call us Toll Free: 1-888-788-1112 , or use the Live Chat feature.
All users of must first sign up to become a Program User. You can do that over the phone when you create your first order. It's easy and it's free. New Program Users must provide their basic health information for our doctors and pharmacists, along with a valid mailing address, prescriptions (when required), and a form of payment. You also need to agree to our Terms of Service.
Yes, a valid prescription written by a licensed physician is required to order prescription medications.
The best way to get us your prescription(s) is to have your doctor fax them to us directly. Please call us for email and text messaging options. Toll Free Phone: 1-888-788-1112, Toll Free Fax: 1-866-548-8621.
The best way to get your prescription to us is to have your doctor fax it to our Toll Free number. We can also receive your prescription by email or text message. We have found that many pharmacies are hesitant to transfer prescriptions, so it's best to start with a new prescription from your prescriber.
Absolutely! We would be happy to do this at your request so that ordering your medications is as convenient as possible.
A three-month supply of medication per order is recommended.
Yes, you can order as many as you need. A three-month supply of medication per order is recommended.
No, unfortunately prescription drugs that have been dispensed and shipped cannot be returned. All medication sales are final, even if your health regimen changes.
No.
It is important that we address all your concerns and that you are comfortable with your order. In some instances we are able to request a callback from the pharmacist, however, not every pharmacy in our Network offers this service.
Through our Global Network of pharmacies located around the world. Due to their geographic location and the volume of prescriptions they process, they can offer great discounts.
Not at all. In fact, we offer all our Program Users a choice of the type of prescription drug they prefer -- generic (if available) or brand name. As well, you'll always make the decision about which pharmacy dispenses your medications.
'Generic medication' is a commonly used term to identify non-brand
name medications that are sold, in jurisdictions where the original
manufacturer's patent protection has expired. Typically, a generic
medication is a pharmaceutical equivalent to a branded medication
product and has identical strength, dosage form, and concentration.
Usually, generic medications are significantly less expensive than
brand name medications. By law, these drugs must provide the same
therapeutic effect as the brand name drug.
It is entirely up to you whether you tell your physician where you get your prescriptions filled, but we generally recommend that you do tell them. The more your physician knows about your drug regimen, the better they can assist you. On occasion, our pharmacists may need to contact your physician for clarification on your prescription or for further information. Therefore, it may be prudent to inform your physician that we may call.
Sorry, it is not possible to accept insurance payments. Our service is best suited for uninsured, underinsured, and cash payers. However, we do provide you with an official receipt for insurance purposes, which you can submit for claims with your insurance company. Please contact your insurance company for details.
The base shipping price from our pharmacy Network to North America is $19.99 per order. Some products require special handling, and in those cases, the base shipping charge is $29.99. A shipping fee is incurred from each country ordered from. The international rate for destinations outside North America is $49.00 for each country ordered from.
Orders are shipped by the national carriers of the country where the order is fulfilled. All orders entering the U.S. are handled by the United States Postal Service (USPS).
Orders cannot be shipped overnight.
The average shipping time through our Network is about 10-14 days after receipt of all documentation necessary to fill your order.
We encourage you to call our Toll-Free number 1-888-788-1112.
You can get price quotes on our website 24 hours a day, 7 days a week. Our Customer Service Centre is staffed from 7:30 a.m. to 8 p.m. CST, Monday to Friday, and Saturday from 8 a.m. until 3 p.m. We would be happy to take your calls and answer your questions.
If an item you ordered is out of stock at an NSP, we will contact you and let you know. You can choose to wait, or choose the next best option through our Global Network.
Yes, your privacy is a top priority. We have taken steps to ensure your information remains strictly confidential and will protect your rights to privacy as set out under the guidelines of the Personal Health Information Act (PHIA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). Please see our Privacy Policy for further information.
All transactions are conducted in U.S. dollars (USD), so no matter where you order from, it is always clear what you are being billed for.
Listed prices include the 'ACH Discount', which means that by choosing to pay by ACH, which is a bank to bank direct transfer, you will receive the lowest price possible. Most Program Users choose this method as it is the most cost-effective. It is also possible to mail a check, however, this can add a delay to the order processing time.
If you are paying via ACH, an ACH 'transaction' is attempted, and if it is valid, your order is processed immediately. ACH funds take a day or two to appear in your account. If you have mailed a check, when it arrives, it is matched with your purchase order, which is then submitted to the pharmacy network for processing.
Under the laws of our dispensing pharmacies, absolutely; from a US perspective, the reality is that millions of Americans have purchased (and continue to purchase) medications from Canadian and other international sources without problems or interference by U.S. authorities. The official U.S. Food and Drug Administration (FDA) position is that re-importing U.S. prescription drugs originally manufactured in the United States or importing medications made in other countries could violate US laws. In fact, however, the U.S. government has never been very vigorous about preventing individual U.S. residents from buying small amounts of prescription drugs for their own personal use, or that of a family member, from foreign sources.
To save up to 92% off each and every order! Many of our Program Users have been with us since we began in 2002. Our Program Users enjoy the highest level of customer service and satisfaction. Read the latest CanAmerica Plus Reviews.
We understand that trying something new is not always easy. That's why we offer the Try Me Guarantee. It's part of our commitment to providing you with a safe and secure shopping experience.
ORDER WITH CONFIDENCE with the Try Me Guarantee. You have the assurance you deserve in making your first purchase from the pharmacies in our network. We are convinced that you will be 100% satisfied.
If for any reason you are not satisfied, simply give us a call within 30 days. You will receive a full-credit for the entire amount -- hassle free. The credit will be applied towards your next purchase -- no questions asked*.
*The Try Me Guarantee is only good for first-time purchases though a pharmacy. Members who use the guarantee will be issued a full-credit towards their next purchase without hassle or questions. However, members who use this guarantee will not be covered should they decide to order from the same country again at a later date.
Order cancellations due to a change in health regimen are not covered under the Guarantee.
No prescription products are restocked or resold after being returned. All prescription returns are destroyed in compliance with applicable pharmaceutical regulations.